Privacy Policy — tg9999

1 Introduction

tg9999 ("we", "us", "our", or "the Platform") operates the online casino and sports betting platform available at tg9999.win. As part of providing this service to registered Players in Bangladesh and other permitted jurisdictions, tg9999 necessarily collects and processes certain categories of personal data.

This Privacy Policy describes what personal data tg9999 collects from Players and prospective Players, the purposes for which that data is processed, the legal basis for each processing activity, the third parties with whom data may be shared , the rights available to Players in respect of their personal data, and the measures tg9999 takes to keep that data secure.

This Privacy Policy is incorporated by reference into the tg9999 Terms & Conditions. By registering an account or otherwise using any tg9999 service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices it describes. If you do not agree with any part of this policy, you should not register an account or use the tg9999 platform.

2 Data We Collect

tg9999 collects the following categories of personal data from Players and prospective Players:

2.1 Identity Data

• Full legal name as it appears on official government-issued identification
• Date of birth (for age verification purposes)
• Gender (where voluntarily provided)
• Nationality and country of residence
• Government-issued identification document type and number (e.g., National Identity Card (NID), passport, driving licence) — collected during KYC verification
• Photograph or scanned copy of identity document (collected during KYC verification)

2.2 Contact Data

• Email address (used as primary account identifier)
• Mobile telephone number
• Residential address, including city, district, and postal code

2.3 Financial Data

• Mobile financial service account details for bKash, Nagad, Rocket, and Upay (account holder name and registered mobile number — tg9999 does not store mPINs or transaction passwords)
• Bank account details where bank transfer payment methods are used (account holder name, bank name, and account number)
• Deposit and withdrawal transaction history, including amounts in BDT (৳), timestamps, and payment method used

2.4 Account & Gaming Data

• Account username and hashed password
• Account balance history and bonus balance history
• Full betting and wagering history across all sports and casino products
• Game session logs, including game title, studio provider, stake, result, and duration
• Responsible gaming settings (deposit limits, self-exclusion status, time-out periods)
• Customer support interaction history

2.5 Technical & Usage Data

• IP address at time of login and transaction
• Device type, operating system, and browser type and version
• Pages visited on tg9999.win, time spent on each page, and navigation path
• Referral source (how you arrived at tg9999.win)
• Cookie identifiers and session tokens (see Section 8 for full cookie details)

3 How We Collect Your Data

tg9999 collects personal data through the following channels:

tg9999 does not purchase data lists from third-party marketing data brokers or acquire personal data from social media platforms without your direct consent.

4 Why We Use Your Data

tg9999 processes personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity, and provide access to tg9999 services.
• Age and identity verification: To comply with our obligation to ensure that all registered Players are aged 18 or above, and that account holders are who they claim to be.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain a complete and accurate transaction record.
• Platform operation and game delivery: To deliver casino games, sports betting markets, and all associated platform functionality to your device.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account sharing, multi-accounting, and other prohibited conduct as defined in the tg9999 Terms & Conditions.
• Responsible gaming compliance: To monitor account activity for signs of problem gambling behaviour and to apply responsible gaming tools (deposit limits, self-exclusion, session time-outs) requested by Players or imposed by tg9999 under its responsible gaming obligations.
• Legal and regulatory compliance: To fulfil any applicable legal obligations, including responding to lawful requests from government authorities and law enforcement agencies in Bangladesh and other applicable jurisdictions.
• Customer support: To respond to account queries, payment disputes, technical issues, and formal complaints submitted by Players.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the tg9999 platform experience. Analytics data used for this purpose is anonymised or pseudonymised where possible.
• Promotional communications: To send bonus offers, seasonal promotions (including Eid, Pohela Boishakh, and BPL season promotions), and platform updates to Players who have opted in to marketing communications. Players may opt out at any time via account settings or by contacting [email protected].

5 Legal Basis for Processing

tg9999 processes your personal data on one or more of the following legal bases depending on the processing activity in question:

• Contractual necessity: Processing required to fulfil tg9999's obligations under the Player account agreement — including account registration, payment processing, game delivery, and customer support.
• Legal obligation: Processing required to comply with applicable legal requirements, including age verification, anti-money-laundering checks, and responses to lawful governmental requests.
• Legitimate interests: Processing for purposes that serve tg9999's legitimate business interests in operating a safe, secure, and commercially viable platform — including fraud prevention, technical security monitoring, and platform analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes where you have given explicit consent, including marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6 Data Sharing & Disclosure

tg9999 does not sell your personal data to third parties. We share personal data only in the following limited circumstances:

6.1 Payment Processors

To process your deposits and withdrawals, tg9999 shares the minimum necessary data with your chosen payment provider — bKash, Nagad, Rocket, Upay, or applicable bank payment processors. Data shared is limited to what is required to execute and verify each transaction. Each payment provider operates under its own privacy policy and data protection obligations.

6.2 Game Content Providers

Casino games on the tg9999 platform are delivered by licensed third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These providers receive a pseudonymous Player identifier and session token sufficient to deliver game content and record results. Full identity data is not shared with game providers.

6.3 Identity Verification Services

To fulfil KYC obligations, tg9999 may use third-party identity verification providers to validate identity documents submitted by Players. These providers receive document images and identity data solely for verification purposes and are contractually prohibited from using that data for any other purpose.

6.4 Legal and Regulatory Disclosure

tg9999 will disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by applicable law, court order, or other legal process. Where permitted, tg9999 will notify the affected Player of any such disclosure request before complying.

6.5 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving tg9999, Player personal data may be transferred to the acquiring or successor entity as part of that transaction. Players will be notified of any such transfer and of any material changes to the data processing arrangements that result from it.

7 Payment Data & Security

tg9999 takes the security of financial data with the utmost seriousness. The following technical and organisational measures are in place to protect your payment information:

• All data transmitted between your device and the tg9999 platform is encrypted using 256-bit SSL (TLS 1.2 or higher). This is the same encryption standard used by major Bangladeshi financial institutions including BRAC Bank, City Bank, and Dutch-Bangla Bank.
• tg9999 does not store bKash mPINs, Nagad PINs, Rocket PINs, card CVV numbers, or any other sensitive payment authentication credential. These are handled exclusively by the respective payment provider's own secure infrastructure.
• Payment transaction records held by tg9999 are stored in encrypted databases accessible only to authorised personnel with a documented operational need.
• All deposits and withdrawals are matched against your registered KYC-verified identity. Withdrawals to payment methods not matching your verified identity are not permitted.
• tg9999 applies automated fraud detection rules to all financial transactions. Transactions that trigger fraud detection rules are placed on hold pending manual review by the tg9999 security team.

8 Cookies & Tracking Technologies

tg9999 uses cookies and similar tracking technologies on the tg9999.win website. Cookies are small text files stored on your device by your browser. The following categories of cookies are used:

You can control non-essential cookies through your browser settings. Note that disabling strictly necessary cookies may impair the functionality of the tg9999 platform, including the ability to log in and complete transactions. tg9999 does not use third-party advertising cookies from social media networks or external ad exchanges.

9 Data Retention

tg9999 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention standards:

• Active account data: Retained for the full duration of your account's active status.
• Closed account data: Following account closure, identity, financial, and gaming records are retained for a minimum period of five years to comply with anti-money-laundering record-keeping obligations and to resolve any post-closure disputes.
• KYC documentation: Identity documents submitted for KYC verification are retained for five years from the date of account closure.
• Transaction records: Deposit, withdrawal, and wagering records are retained for five years from the date of each transaction.
• Technical and usage logs: IP address and session logs are retained for twelve months and then deleted or anonymised.
• Marketing communication records: Opt-in and opt-out records for marketing communications are retained indefinitely to demonstrate compliance with consent obligations.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with tg9999's data deletion procedures.

10 Your Data Rights

As a registered Player, you have the following rights in respect of your personal data held by tg9999. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request":

11 Children's Privacy

The tg9999 platform is strictly restricted to individuals aged 18 and above. tg9999 does not knowingly collect personal data from any person under the age of 18. If tg9999 becomes aware that personal data has been collected from a person under the minimum age, that account will be immediately suspended, all data will be securely deleted in accordance with our data retention procedures, and any funds held in the account will be returned to the payment source where possible.

Parents and guardians who believe that their child has registered a tg9999 account should contact us immediately at [email protected] so that the account can be closed and the relevant data removed without delay. tg9999 encourages the use of parental control software to prevent underage access to online gambling platforms.

12 Third-Party Links

The tg9999 platform may from time to time display informational references to third-party services, including payment providers such as bKash and Nagad. tg9999 is not responsible for the privacy practices of any third-party service and makes no representations about how those services collect, use, or protect personal data. Players who use third-party services in connection with their tg9999 account — including mobile financial service providers — should review the privacy policies of those services directly.

13 Changes to This Privacy Policy

tg9999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. Where changes are material, tg9999 will notify active Players via account notification or registered email address prior to the updated policy taking effect. The revised policy will be published at tg9999.win/privacy-policy with an updated effective date.

Continued use of the tg9999 platform following the effective date of any revision constitutes acceptance of the updated Privacy Policy. If you do not accept a revised policy, you should cease using the platform and request account closure by contacting [email protected].

14 Contact & Data Protection Enquiries

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to report a potential data protection concern, please contact the tg9999 data protection team using the details below:

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. The English-language version of this document is the authoritative version.